ISA Professional offers a 2 year no quibble manufacturer's warranty on all hair straighteners, flat irons, and hair straightening brushes. This warranty covers the product from the date of purchase.
How do I make a warranty claim?
You need to have your original purchase information, and a brief description of the problem. Email us the date, invoice number, and location of your original purchase. A friendly ISA Professional customer service specialist will contact you and provide detailed information on how to proceed, along with an RMA number.
Return the product to our warranty center using a trackable inexpensive method of shipping such as Fedex ground, UPS ground, or United States Post Office. You will be given the address along with your RMA number.
We wish our customers to have as little down time as possible. Within 3 days of receiving your warranty product, we will send you a brand new identical product via expedited shipping. All you have to do is receive it and enjoy!
Your 2 year warranty will continue based on the date of the original purchase. For example, if you bought a flat iron on January 1, 2017 and requested warranty service on January 1, 2018, your warranty would run until January 1, 2019.
If you have non-warranty questions, please see