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Flat Iron | Hair Straightener | ISA Professional

Warranty Information

ISA Professional offers a 2 year no quibble manufacturer's warranty on all hair straighteners, flat irons, and hair straightening brushes. This warranty covers the product from the date of purchase.

How do I make a warranty claim?

Step 1

You need to have your original purchase information, and a brief description of the problem. Email us the date, invoice number, and location of your original purchase. A friendly ISA Professional customer service specialist will contact you and provide detailed information on how to proceed, along with an RMA number.

Step 2

Return the product to our warranty center using a trackable inexpensive method of shipping such as Fedex ground, UPS ground, or United States Post Office. You will be given the address along with your RMA number.

Step 3

We wish our customers to have as little down time as possible. Within 3 days of receiving your warranty product, we will send you a brand new identical product via expedited shipping. All you have to do is receive it and enjoy!

Warranty Continuation

Your 2 year warranty will continue based on the date of the original purchase. For example, if you bought a flat iron on January 1, 2017 and requested warranty service on January 1, 2018, your warranty would run until January 1, 2019.

If you have non-warranty questions, please see